# GitLab: Artifact download and upload failing on shared runners

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-05 08:51 UTC · Resolved: 2025-10-06 00:56 UTC · Duration: 16 h
- Updates: 12 · Affected components: CI/CD - Hosted runners on Linux
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68e23178257114054a3d04d2](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68e23178257114054a3d04d2)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-10-05 08:51 UTC: We are investigating a problem which is causing CI jobs to time out when downloading or uploading artifacts. For additional details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
- **investigating** 2025-10-05 09:50 UTC: No material updates as of now, we're still investigating. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **investigating** 2025-10-05 11:43 UTC: We are still working on finding the root cause for this issue. The incident link is gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
- **identified** 2025-10-05 14:56 UTC: We've traced the artifact upload and download failures to a misconfiguration. We are working on implementing a mitigation. More information is available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
- **identified** 2025-10-05 16:22 UTC: We continue to work on mitigation efforts. Additional details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **identified** 2025-10-05 17:23 UTC: No material updates at this time. Mitigation efforts are still in progress, and additional details will be shared here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **identified** 2025-10-05 18:25 UTC: There are no new updates to share at this time. Work on mitigation is ongoing, and further information will be provided here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **identified** 2025-10-05 19:20 UTC: Mitigation work is still underway as we continue to address the issue. Updates will be shared as progress is made: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **identified** 2025-10-05 20:22 UTC: Our teams are continuing to verify and implement mitigation steps. We’ll share additional updates as soon as more information becomes available: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **identified** 2025-10-05 21:24 UTC: We have merged changes to address this issue. Our next update will be provided once the changes have been fully deployed. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **monitoring** 2025-10-05 22:07 UTC: The recently merged changes have resolved the issue. We will continue to monitor system performance to ensure ongoing stability. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
- **resolved** 2025-10-06 00:56 UTC: The fix has been deployed and our monitoring shows that jobs are running as normal now. For full details, please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621

## Rewindex changes for this incident

- 2025-10-05 08:51 UTC: [Major incident: Artifact download and upload failing on shared runners](https://rewindex.com/change/i055897660b8354.md)


---
Canonical: https://rewindex.com/company/gitlab/incidents/68e23178257114054a3d04d2 · Markdown: https://rewindex.com/company/gitlab/incidents/68e23178257114054a3d04d2.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68e23178257114054a3d04d2 · Generated 2026-10-18T09:36:44.493Z