Changes / GitLab / Artifact download and upload failing on shared runners
GitLab: Major incident: Artifact download and upload failing on shared runners
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: full timeline of updates →
What changed
Before: not present
After: Artifact download and upload failing on shared runners
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-05 08:51 UTC
Before: not present
After: 2025-10-06 00:56 UTC
Before: not present
After: CI/CD - Hosted runners on Linux
Before: not present
After: We are investigating a problem which is causing CI jobs to time out when downloading or uploading artifacts. For additional details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
Before: not present
After: No material updates as of now, we're still investigating. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: We are still working on finding the root cause for this issue. The incident link is gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
Before: not present
After: We've traced the artifact upload and download failures to a misconfiguration. We are working on implementing a mitigation. More information is available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
Before: not present
After: We continue to work on mitigation efforts. Additional details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: No material updates at this time. Mitigation efforts are still in progress, and additional details will be shared here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: There are no new updates to share at this time. Work on mitigation is ongoing, and further information will be provided here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: Mitigation work is still underway as we continue to address the issue. Updates will be shared as progress is made: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: Our teams are continuing to verify and implement mitigation steps. We’ll share additional updates as soon as more information becomes available: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: We have merged changes to address this issue. Our next update will be provided once the changes have been fully deployed. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: The recently merged changes have resolved the issue. We will continue to monitor system performance to ensure ongoing stability. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664
Before: not present
After: The fix has been deployed and our monitoring shows that jobs are running as normal now. For full details, please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Artifact download and upload failing on shared runners (this change) | Major incident |