Companies / GitLab / incidents

GitLab: Increase in account verification failures

Affected components: Website

Timeline of updates

1. investigating2025-08-25 00:37 UTC

   We're investigating an issue causing account verification failures on GitLab.com. Users may be unable to complete verification at this time. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

2. investigating2025-08-25 01:03 UTC

   We’ve opened a support case with the upstream service provider and continue to investigate. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

3. investigating2025-08-25 01:24 UTC

   Investigation continues with our service provider on the account verification issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

4. monitoring2025-08-25 01:53 UTC

   Account verifications are now succeeding. We're monitoring closely to ensure continued success. More details: gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

5. resolved2025-08-25 03:14 UTC

   The account verification issue on GitLab.com has been resolved. Users should now be able to complete account verification normally. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

Rewindex changes for this incident

• Critical incident: Increase in account verification failures 2025-08-25 00:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON