Changes / GitLab / Increase in account verification failures
GitLab: Critical incident: Increase in account verification failures
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Increase in account verification failures
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After: critical
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After: resolved
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After: 2025-08-25 00:37 UTC
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After: 2025-08-25 03:14 UTC
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After: Website
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After: We're investigating an issue causing account verification failures on GitLab.com. Users may be unable to complete verification at this time. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
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After: We’ve opened a support case with the upstream service provider and continue to investigate. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
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After: Investigation continues with our service provider on the account verification issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
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After: Account verifications are now succeeding. We're monitoring closely to ensure continued success. More details: gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
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After: The account verification issue on GitLab.com has been resolved. Users should now be able to complete account verification normally. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Increase in account verification failures (this change) | Major incident |