# GitLab: Increase in account verification failures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-08-25 00:37 UTC · Resolved: 2025-08-25 03:14 UTC · Duration: 2.6 h
- Updates: 5 · Affected components: Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68abb04ac58818058c8be1db](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68abb04ac58818058c8be1db)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-08-25 00:37 UTC: We're investigating an issue causing account verification failures on GitLab.com. Users may be unable to complete verification at this time. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
- **investigating** 2025-08-25 01:03 UTC: We’ve opened a support case with the upstream service provider and continue to investigate. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
- **investigating** 2025-08-25 01:24 UTC: Investigation continues with our service provider on the account verification issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
- **monitoring** 2025-08-25 01:53 UTC: Account verifications are now succeeding. We're monitoring closely to ensure continued success. More details: gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
- **resolved** 2025-08-25 03:14 UTC: The account verification issue on GitLab.com has been resolved. Users should now be able to complete account verification normally. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

## Rewindex changes for this incident

- 2025-08-25 00:37 UTC: [Critical incident: Increase in account verification failures](https://rewindex.com/change/ifad8dedd832424.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68abb04ac58818058c8be1db · Markdown: https://rewindex.com/company/gitlab/incidents/68abb04ac58818058c8be1db.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68abb04ac58818058c8be1db · Generated 2026-10-18T12:19:37.174Z