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GitLab: Long Queue Times on Shared Runners

Affected components: CI/CDCI/CD - Hosted runners on Linux

Timeline of updates

1. identified2025-08-04 22:45 UTC

   We've received reports of long job queue times for shared runners on GitLab.com. The team is currently working to rectify the behavior. See: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

2. identified2025-08-04 23:10 UTC

   We believe to have identified the source of the delays in job processing for Shared Linux Runners on GitLab.com, and the team is working on a solution. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

3. monitoring2025-08-04 23:28 UTC

   The team has enabled mitigation and the performance of the affected Shared Linux Runners has improved. We're monitoring the situation. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

4. resolved2025-08-05 03:38 UTC

   This incident has been mitigated. For more information, see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

Rewindex changes for this incident

• Major incident: Long Queue Times on Shared Runners 2025-08-04 22:45 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON