# GitLab: Long Queue Times on Shared Runners

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-04 22:45 UTC · Resolved: 2025-08-05 03:38 UTC · Duration: 4.9 h
- Updates: 4 · Affected components: CI/CD, CI/CD - Hosted runners on Linux
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68913811f7010b05ea72a0d6](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68913811f7010b05ea72a0d6)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2025-08-04 22:45 UTC: We've received reports of long job queue times for shared runners on GitLab.com. The team is currently working to rectify the behavior. See: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
- **identified** 2025-08-04 23:10 UTC: We believe to have identified the source of the delays in job processing for Shared Linux Runners on GitLab.com, and the team is working on a solution. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
- **monitoring** 2025-08-04 23:28 UTC: The team has enabled mitigation and the performance of the affected Shared Linux Runners has improved. We're monitoring the situation. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
- **resolved** 2025-08-05 03:38 UTC: This incident has been mitigated. For more information, see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

## Rewindex changes for this incident

- 2025-08-04 22:45 UTC: [Major incident: Long Queue Times on Shared Runners](https://rewindex.com/change/i829341e0ee8a04.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68913811f7010b05ea72a0d6 · Markdown: https://rewindex.com/company/gitlab/incidents/68913811f7010b05ea72a0d6.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68913811f7010b05ea72a0d6 · Generated 2026-10-18T11:26:22.705Z