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GitHub: Disruption with some Pull Requests stuck in processing state

MinorStatus: resolvedStarted Resolved (1.2 h)1 updatewww.githubstatus.com (opens in new tab)

Timeline of updates

  1. resolved

    On April 9, 2025, between 11:27 UTC and 12:39 UTC, the Pull Requests service was degraded and experienced delays in processing updates. At peak, approximately 1–1.5% of users were affected by delays in synchronizing pull requests. During this period, users may have seen a "Processing updates" message in their pull requests after pushing new commits, and the new commits did not appear in the Pull Request view as expected. The Pull Request synchronization process has automatic retries and most delays were automatically resolved. Any Pull Requests that were not resynchronized during this window were manually synchronized on Friday, April 11 at 14:23 UTC. This was due to a misconfigured GeoIP lookup file that our routine GitHub operations depended on and led to background job processing to fail. We mitigated the incident by reverting to a known good version of the GeoIP lookup file on affected hosts. We are working to enhance our CI testing and automation by validating GeoIP metadata to reduce our time to detection and mitigation of issues like this one in the future.

From GitHub’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by GitHub, started 2025-04-09 23:27 UTC, resolved after 1.2 h, 1 update(s).

Title
Disruption with some Pull Requests stuck in processing state
Vendor
GitHub
Date
URL
https://rewindex.com/company/github/incidents/vxfd5br11t6v

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