Companies/GitHub Copilot/Incidents

GitHub Copilot: We are investigating reports of degraded performance.

Timeline of updates

1. resolved2024-01-03 17:05 UTC

   From 10:30 to 16:15 UTC on January 3rd, our /settings/emails page experienced downtime due to an outage in our contact permissions system. During this time customers were unable to update their email subscription preferences. This system plays a crucial role in managing email subscriptions and the contactability of GitHub customers by our marketing and sales teams. Unfortunately, the outage prevented the generation of links for managing email subscriptions, resulting in the /settings/emails page timing out. Consequently, customers were unable to update their email subscription preferences during this period. During the incident we implemented graceful degradation on the /settings/email page to enable certain functionality, albeit with slower response times. By approximately 16:15 UTC on January 3rd, our contact permissions system was fully operational again, and customers could manage their email subscription preferences as usual. With the issue now resolved, our team is enhancing the /settings/emails page resilience to minimize the impact of system outages in the future. This includes better request timeout handling and improved metrics and monitoring in this area of the application.

From GitHub Copilot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).

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