Companies/GitHub Copilot/Incidents

GitHub Copilot: Incident with Packages, Issues, Pull Requests and Webhooks

Timeline of updates

1. resolved2023-12-19 22:50 UTC

   On December 19, 2023, between 20:30 and 22:50 UTC multiple services experienced intermittent errors communicating with our MySQL backends. An average of 0.12% and max of 1.30% of requests hit 5xx errors and timeouts for web and API requests during this period. The majority of impact was mitigated at 22:10, with a lower rate of failures ending by 22:50. This issue was caused by unhandled exceptions during routine maintenance of our internal networking hosts. Hosts that were thought to be no longer serving traffic were removed from service which led to the initial errors. Recovery took longer than expected because of issues in our automated recovery tooling. As a result, manual intervention was performed to remove the unhealthy hosts and requests returned to normal. The bug in the automated recovery tooling has been fixed and we’ve made changes to prevent unintended removal of hosts that are serving traffic.

From GitHub Copilot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).

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