Gamma: DNS resolution issue for some areas in Brazil
Affected components: APIWeb ApplicationWebsite
Timeline of updates
- investigating
We are currently investigating an issue with visitors in parts of Brazil being unable to access gamma.app. If you are impacted, please email support@gamma.app and provide them with the results of accessing these URLs (if available): <https://gamma.app/cdn-cgi/trace> <https://gamma.site/cdn-cgi/trace> [https://speed.cloudflare.com](https://speed.cloudflare.com/) (screenshot).
- postmortem
Since October 8, some users connecting through Starlink in Brazil were unable to reach [gamma.app](http://gamma.app). The cause was a connectivity issue between Starlink's network and [gamma.app](http://gamma.app), which is managed by Cloudflare (outside of Gamma's systems). No Gamma data or accounts were affected. As of October 15, access is restored for Starlink. If you still can't load [gamma.app](http://gamma.app), restart your browser or wait a few minutes for the change to reach your device. We're sorry for the disruption and are continuing to monitor..
- resolved
We haven't heard any additional cases of customer impact here so we are marking this incident as resolved. Cloudflare has confirmed this is an ISP issue and is working with them in the background. Please reach out to [support@gamma.app](mailto:support@gamma.app) if you have any issues..
- identified
We have confirmed with our hosting provider Cloudflare that certain ASNs in Brazil are experiencing connection issues to gamma.app. We will provide updates here as they become available. The best known workaround is to use a VPN to access [gamma.app](http://gamma.app) from a different location..
Impact, status and times are the vendor’s own, as last archived. View on status.gamma.app (opens in new tab). Gamma profile · Recent Gamma incidents · Markdown · JSON