Search

Companies / FullStory / incidents

FullStory: Elevated Search & Indexing Errors

Impact: noneStatus: resolvedStarted Resolved (2.2 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Fullstory Web ApplicationFullStory Web Application

Timeline of updates

  1. investigating

    We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

  2. investigating

    App queries and overall responsiveness have improved. Users should no longer see errors or slow loading. While impact has been mitigated, we are still investigating cause.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON