# FullStory: Elevated Search & Indexing Errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-22 13:40 UTC · Resolved: 2024-04-22 15:50 UTC · Duration: 2.2 h
- Updates: 4 · Affected components: Fullstory Web Application, FullStory Web Application
- [Vendor status page: https://stspg.io/y4r2zlzv7nnf](https://stspg.io/y4r2zlzv7nnf)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **investigating** 2024-04-22 13:40 UTC: We are experiencing an elevated error rate for searches and session indexing.  Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.
- **investigating** 2024-04-22 15:04 UTC: App queries and overall responsiveness have improved. Users should no longer see errors or slow loading. While impact has been mitigated, we are still investigating cause.
- **monitoring** 2024-04-22 15:19 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-04-22 15:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/fullstory/incidents/xxpqt0kd22j7 · Markdown: https://rewindex.com/company/fullstory/incidents/xxpqt0kd22j7.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/xxpqt0kd22j7 · Generated 2026-10-18T11:46:25.064Z