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FullStory: Login Issues & Partial Capture Outage (Web & Mobile)

Impact: minorStatus: resolvedStarted Resolved (4.3 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Fullstory Web ApplicationFullStory Web ApplicationData Capture - WebData Capture - Web CaptureData Capture - Native MobileData Capture - Native Mobile Capture

Timeline of updates

  1. investigating

    At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.

  2. monitoring

    We've applied a fix and we're monitoring the results.

  3. resolved

    Partial Capture Outage - Web & Mobile: For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions. Login Issues: After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved. If there are any follow up questions on the above, please reach out to support@fullstory.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON