# FullStory: Login Issues & Partial Capture Outage (Web & Mobile)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-05-10 15:38 UTC · Resolved: 2024-05-10 19:53 UTC · Duration: 4.3 h
- Updates: 3 · Affected components: Fullstory Web Application, FullStory Web Application, Data Capture - Web, Data Capture - Web Capture, Data Capture - Native Mobile, Data Capture - Native Mobile Capture
- [Vendor status page: https://stspg.io/wj5qkcf420w6](https://stspg.io/wj5qkcf420w6)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **investigating** 2024-05-10 15:38 UTC: At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.
- **monitoring** 2024-05-10 16:59 UTC: We've applied a fix and we're monitoring the results.
- **resolved** 2024-05-10 19:53 UTC: Partial Capture Outage - Web & Mobile: For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions.  Login Issues: After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved. If there are any follow up questions on the above, please reach out to support@fullstory.com.


---
Canonical: https://rewindex.com/company/fullstory/incidents/hyk503xdqsps · Markdown: https://rewindex.com/company/fullstory/incidents/hyk503xdqsps.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/hyk503xdqsps · Generated 2026-10-18T09:47:05.673Z