Search

Companies / FullStory / incidents

FullStory: Delays or failure to load Fullstory (EU1 Data Center)

Impact: minorStatus: resolvedStarted Resolved (7.3 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Fullstory Web Application

Timeline of updates

  1. investigating

    As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. investigating

    We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    Search results and display times have now returned to expected levels.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON