# FullStory: Delays or failure to load Fullstory (EU1 Data Center)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-27 08:38 UTC · Resolved: 2025-08-27 15:55 UTC · Duration: 7.3 h
- Updates: 5 · Affected components: Fullstory Web Application
- [Vendor status page: https://stspg.io/y2q42fssf7g4](https://stspg.io/y2q42fssf7g4)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **investigating** 2025-08-27 08:38 UTC: As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
- **monitoring** 2025-08-27 08:49 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2025-08-27 09:06 UTC: We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.
- **monitoring** 2025-08-27 09:40 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-27 15:55 UTC: Search results and display times have now returned to expected levels.


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Canonical: https://rewindex.com/company/fullstory/incidents/gg1zq6211xf4 · Markdown: https://rewindex.com/company/fullstory/incidents/gg1zq6211xf4.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/gg1zq6211xf4 · Generated 2026-10-18T10:45:05.659Z