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CompaniesFreshdeskIncidents

Freshdesk: Email Delivery issues to Microsoft recipients

MinorStatus: resolvedStarted Resolved (7.0 h)1 updatestatus.freshworks.com (opens in new tab)

Affected components: EmailEmailEmailEmailEmail

Timeline of updates

  1. update

    We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform.

    We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-04 07:45 UTC, resolved after 7.0 h, 1 update(s).

Title
Email Delivery issues to Microsoft recipients
Vendor
Freshdesk
Date
URL
https://rewindex.com/company/freshdesk/incidents/1609595

Freshdesk profileRecent Freshdesk incidentsAll outages on September 4, 2026Freshdesk in September 2026MarkdownJSON