Freshdesk: Scheduled Maintenance in Freshdesk
Affected components: SearchEmailAgent PortalAnalytics & ReportingSocialMarketplaceAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersCustom ObjectsWorkflow & AutomationsTicketing CoreSandboxAPIBillingThird Party ServicesRouting & Agent AvailabilityLoginChat & MessagingCustomer PortalContact & Account ManagementSLACSATIncoming Messages
Timeline of updates
- update
We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete.
Thank you for your understanding and continued support.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Maintenance posted by Freshdesk, started 2026-09-27 02:30 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Scheduled Maintenance in Freshdesk
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609551
Freshdesk profileRecent Freshdesk incidentsAll outages on September 27, 2026Freshdesk in September 2026MarkdownJSON