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Firebolt: US-EAST-1 Engine Operations

Impact: majorStatus: resolvedStarted Resolved (1.6 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Firebolt reported a major US-EAST-1 outage from 2025-01-22 19:22 UTC to 2025-01-22 20:58 UTC, lasting 1 h 36 min. Customers could not start engines or use USE ENGINE and could encounter Develop space access and engine/account listing API issues; queries on running engines were expected to work. Firebolt deployed a fix and confirmed full restoration.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIFirebolt Components - APIFirebolt Components - Web ApplicationWeb ApplicationEnginesFirebolt Components - Engines

Timeline of updates

  1. investigating

    We’re currently experiencing an unplanned service outage that impacts the US-EAST-1 region only. As a result, you may encounter issues accessing the Develop space and receiving API call responses listing engines and accounts. Our team is actively investigating the issue and working toward a resolution. We understand the inconvenience this may cause and appreciate your patience. We will be updating the Statuspage with new information at the latest every 15 minutes.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    We have identified the root cause of the issue and are making significant progress toward resolving it.

  4. identified

    We are still experiencing the issue and are actively working on a resolution. To clarify the impact: - You will not be able to start engines or - you will not be able to use the USE ENGINE command. However, if you already have a running engine, queries should execute as expected. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

  5. identified

    We are continuing to work toward a resolution and will provide an update as soon as operations are fully restored.

  6. monitoring

    We’ve deployed a fix, and the situation is showing signs of improvement. We are monitoring closely as we wait for operations to stabilize further.

  7. resolved

    The issue is now fully resolved and services are fully operational.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON