# Firebolt: US-EAST-1 Engine Operations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-22 19:22 UTC · Resolved: 2025-01-22 20:58 UTC · Duration: 1.6 h
- Updates: 7 · Affected components: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application, Engines, Firebolt Components - Engines
- [Vendor status page: https://stspg.io/vqw2w6jvcq6n](https://stspg.io/vqw2w6jvcq6n)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major US-EAST-1 outage from 2025-01-22 19:22 UTC to 2025-01-22 20:58 UTC, lasting 1 h 36 min. Customers could not start engines or use USE ENGINE and could encounter Develop space access and engine/account listing API issues; queries on running engines were expected to work. Firebolt deployed a fix and confirmed full restoration. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-22 19:22 UTC: We’re currently experiencing an unplanned service outage that impacts the US-EAST-1 region only. As a result, you may encounter issues accessing the Develop space and receiving API call responses listing engines and accounts. Our team is actively investigating the issue and working toward a resolution. We understand the inconvenience this may cause and appreciate your patience. We will be updating the Statuspage with new information at the latest every 15 minutes.
- **investigating** 2025-01-22 19:23 UTC: We are continuing to investigate this issue.
- **identified** 2025-01-22 19:30 UTC: We have identified the root cause of the issue and are making significant progress toward resolving it.
- **identified** 2025-01-22 19:53 UTC: We are still experiencing the issue and are actively working on a resolution. To clarify the impact: - You will not be able to start engines or  - you will not be able to use the USE ENGINE command. However, if you already have a running engine, queries should execute as expected. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.
- **identified** 2025-01-22 20:32 UTC: We are continuing to work toward a resolution and will provide an update as soon as operations are fully restored.
- **monitoring** 2025-01-22 20:41 UTC: We’ve deployed a fix, and the situation is showing signs of improvement. We are monitoring closely as we wait for operations to stabilize further.
- **resolved** 2025-01-22 20:58 UTC: The issue is now fully resolved and services are fully operational.

## Rewindex changes for this incident

- 2025-01-22 19:22 UTC: [Major incident: US-EAST-1 Engine Operations](https://rewindex.com/change/i148b9e3066e105.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/kwx94s2lcpmf · Markdown: https://rewindex.com/company/firebolt/incidents/kwx94s2lcpmf.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/kwx94s2lcpmf · Generated 2026-10-18T10:38:56.902Z