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ElevenLabs: EU Residency - Conversation history not showing for recent calls

MinorStatus: resolvedStarted Resolved (11 h)4 updatesstatus.elevenlabs.io (opens in new tab)

Affected components: 01M52EGBQ24XDEGJTJW1JZW9F3

Timeline of updates

  1. investigating

    We are investigating an issue in the EU Residency where recent conversations are not showing up in history.

    The conversation history is not lost; there is just a lag in displaying it.

    Please note that this doesn't affect actual conversations; everything is working correctly.

    We are working on getting the history back up.

  2. identified

    Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

  3. identified

    Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search (opens in new tab) endpoint may continue to see failures as we continue to work to mitigate the issue.

  4. resolved

    Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

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Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by ElevenLabs, started 2026-09-10 09:44 UTC, resolved after 11 h, 4 update(s).

Title
EU Residency - Conversation history not showing for recent calls
Vendor
ElevenLabs
Date
URL
https://rewindex.com/company/elevenlabs/incidents/01M5FR79G6RHYTHM2SGMB52GFS

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