ElevenLabs: Agent SIP Conversation Disruption

Impact: majorStatus: resolvedStarted 2026-10-08 14:21 UTCResolved 2026-10-08 15:43 UTC (1.4 h)2 updatesSource: status.elevenlabs.io

Summary

ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony

Timeline of updates

investigating2026-10-08 15:00 UTC
We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
resolved2026-10-08 15:43 UTC
We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

Rewindex changes for this incident

Major incident: Agent SIP Conversation Disruption 2026-10-08 14:21 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON