Changes / ElevenLabs / Agent SIP Conversation Disruption
ElevenLabs: Major incident: Agent SIP Conversation Disruption
Summary
ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Major incidentLabel: outage (model (Jev), 87%)Changed Detected Source: status.elevenlabs.io (opens in new tab)
What changed
Before: not present
After: Agent SIP Conversation Disruption
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-08 14:21 UTC
Before: not present
After: 2026-10-08 15:43 UTC
Before: not present
After: We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
Before: not present
After: We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Agent SIP Conversation Disruption (this change) ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation. | Major incident |
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