# ElevenLabs: Major incident: Agent SIP Conversation Disruption

**Summary:** ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-08 14:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.elevenlabs.io/incidents/01M4E1HC38AYN544QVC704X0FS](https://status.elevenlabs.io/incidents/01M4E1HC38AYN544QVC704X0FS)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M4E1HC38AYN544QVC704X0FS@7492d8369962
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agent SIP Conversation Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 14:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 15:43 UTC
```

**6. Added: Update** (investigating) · 2026-10-08 15:00 UTC

```diff
+ We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
```

**7. Added: Update** (resolved) · 2026-10-08 15:43 UTC

```diff
+ We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 14:21 UTC | Major incident: Agent SIP Conversation Disruption (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i066de81ae4b771 · Markdown: https://rewindex.com/change/i066de81ae4b771.md · JSON: https://rewindex.com/api/v1/changes/i066de81ae4b771 · Generated 2026-10-18T02:31:34.159Z