# ElevenLabs: Agent SIP Conversation Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-08 14:21 UTC · Resolved: 2026-10-08 15:43 UTC · Duration: 1.4 h
- Updates: 2 · Affected components: Telephony
- [Vendor status page: https://status.elevenlabs.io/incidents/01M4E1HC38AYN544QVC704X0FS](https://status.elevenlabs.io/incidents/01M4E1HC38AYN544QVC704X0FS)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Summary

ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-08 15:00 UTC: We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
- **resolved** 2026-10-08 15:43 UTC: We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

## Rewindex changes for this incident

- 2026-10-08 14:21 UTC: [Major incident: Agent SIP Conversation Disruption](https://rewindex.com/change/i066de81ae4b771.md)


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M4E1HC38AYN544QVC704X0FS · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M4E1HC38AYN544QVC704X0FS.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M4E1HC38AYN544QVC704X0FS · Generated 2026-10-18T10:40:16.537Z