ElevenLabs: EU Agents disruption in SIP calls

Impact: majorStatus: resolvedStarted 2026-10-06 09:53 UTCResolved 2026-10-06 12:51 UTC (3.0 h)5 updatesSource: status.elevenlabs.io

Summary

ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony

Timeline of updates

investigating2026-10-06 10:28 UTC
We're currently investigating disruptions in SIP calls in our EU residency.
investigating2026-10-06 11:21 UTC
We are still investigating. We will continue posting updates as more information becomes available
investigating2026-10-06 12:04 UTC
We are currently still investigating. We will post updates here as soon as more information becomes available
monitoring2026-10-06 12:14 UTC
Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved
resolved2026-10-06 12:51 UTC
The issue has been resolved. EU SIP services are operational and stable.

Rewindex changes for this incident

Major incident: EU Agents disruption in SIP calls 2026-10-06 09:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON