Changes / ElevenLabs / EU Agents disruption in SIP calls
ElevenLabs: Major incident: EU Agents disruption in SIP calls
Summary
ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: EU Agents disruption in SIP calls
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After: major
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After: resolved
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After: 2026-10-06 09:53 UTC
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After: 2026-10-06 12:51 UTC
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After: We're currently investigating disruptions in SIP calls in our EU residency.
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After: We are still investigating. We will continue posting updates as more information becomes available
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After: We are currently still investigating. We will post updates here as soon as more information becomes available
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After: Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved
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After: The issue has been resolved. EU SIP services are operational and stable.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: EU Agents disruption in SIP calls (this change) ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated. | Major incident |
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