# ElevenLabs: Major incident: EU Agents disruption in SIP calls

**Summary:** ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-06 09:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.elevenlabs.io/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y](https://status.elevenlabs.io/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M48C36FW1EZ6FFQYEXJKMT2Y@0de9032d771b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EU Agents disruption in SIP calls
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-06 09:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 12:51 UTC
```

**6. Added: Update** (investigating) · 2026-10-06 10:28 UTC

```diff
+ We're currently investigating disruptions in SIP calls in our EU residency.
```

**7. Added: Update** (investigating) · 2026-10-06 11:21 UTC

```diff
+ We are still investigating. We will continue posting updates as more information becomes available
```

**8. Added: Update** (investigating) · 2026-10-06 12:04 UTC

```diff
+ We are currently still investigating. We will post updates here as soon as more information becomes available
```

**9. Added: Update** (monitoring) · 2026-10-06 12:14 UTC

```diff
+ Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved
```

**10. Added: Update** (resolved) · 2026-10-06 12:51 UTC

```diff
+ The issue has been resolved. EU SIP services are operational and stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 09:53 UTC | Major incident: EU Agents disruption in SIP calls (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i97961875ce10c2 · Markdown: https://rewindex.com/change/i97961875ce10c2.md · JSON: https://rewindex.com/api/v1/changes/i97961875ce10c2 · Generated 2026-10-18T02:29:30.565Z