# ElevenLabs: EU Agents disruption in SIP calls

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-06 09:53 UTC · Resolved: 2026-10-06 12:51 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Telephony
- [Vendor status page: https://status.elevenlabs.io/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y](https://status.elevenlabs.io/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Summary

ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-06 10:28 UTC: We're currently investigating disruptions in SIP calls in our EU residency.
- **investigating** 2026-10-06 11:21 UTC: We are still investigating. We will continue posting updates as more information becomes available
- **investigating** 2026-10-06 12:04 UTC: We are currently still investigating. We will post updates here as soon as more information becomes available
- **monitoring** 2026-10-06 12:14 UTC: Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved
- **resolved** 2026-10-06 12:51 UTC: The issue has been resolved. EU SIP services are operational and stable.

## Rewindex changes for this incident

- 2026-10-06 09:53 UTC: [Major incident: EU Agents disruption in SIP calls](https://rewindex.com/change/i97961875ce10c2.md)


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M48C36FW1EZ6FFQYEXJKMT2Y · Generated 2026-10-18T12:43:03.654Z