ElevenLabs: Some ElevenAgents calls failed to start

Impact: majorStatus: resolvedStarted 2026-09-18 23:32 UTCResolved 2026-09-19 02:08 UTC (2.6 h)5 updatesSource: status.elevenlabs.io

Summary

Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: TelephonyTelephony

Timeline of updates

investigating2026-09-19 00:34 UTC
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
monitoring2026-09-19 00:35 UTC
The calls are working now.
identified2026-09-19 00:48 UTC
We are still seeing some calls that are failing, our team is currently applying a new fix.
monitoring2026-09-19 00:56 UTC
We have released another fix, the error rate is now down.
resolved2026-09-19 02:08 UTC
The issue has been fully resolved and everything is functional again.

Rewindex changes for this incident

Major incident: Some ElevenAgents calls failed to start 2026-09-18 23:32 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON