Changes / ElevenLabs / Some ElevenAgents calls failed to start

ElevenLabs: Major incident: Some ElevenAgents calls failed to start

Summary

Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 77%)Changed Detected Source: status.elevenlabs.io

What changed

AddedTitle#1
Before: not present
After: Some ElevenAgents calls failed to start
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-18 23:32 UTC
AddedResolved time#5
Before: not present
After: 2026-09-19 02:08 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
AddedUpdatemonitoring#7
Before: not present
After: The calls are working now.
AddedUpdateidentified#8
Before: not present
After: We are still seeing some calls that are failing, our team is currently applying a new fix.
AddedUpdatemonitoring#9
Before: not present
After: We have released another fix, the error rate is now down.
AddedUpdateresolved#10
Before: not present
After: The issue has been fully resolved and everything is functional again.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Some ElevenAgents calls failed to start (this change)
Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution.
Major incident

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