# ElevenLabs: Major incident: Some ElevenAgents calls failed to start

**Summary:** Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-18 23:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.elevenlabs.io/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0](https://status.elevenlabs.io/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M2VHBGDK805SSRGAEZ6Q6TF0@299d3ee0f136
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some ElevenAgents calls failed to start
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-18 23:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-19 02:08 UTC
```

**6. Added: Update** (investigating) · 2026-09-19 00:34 UTC

```diff
+ We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
```

**7. Added: Update** (monitoring) · 2026-09-19 00:35 UTC

```diff
+ The calls are working now.
```

**8. Added: Update** (identified) · 2026-09-19 00:48 UTC

```diff
+ We are still seeing some calls that are failing, our team is currently applying a new fix.
```

**9. Added: Update** (monitoring) · 2026-09-19 00:56 UTC

```diff
+ We have released another fix, the error rate is now down.
```

**10. Added: Update** (resolved) · 2026-09-19 02:08 UTC

```diff
+ The issue has been fully resolved and everything is functional again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-18 23:32 UTC | Major incident: Some ElevenAgents calls failed to start (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i01b541acd0d8a5 · Markdown: https://rewindex.com/change/i01b541acd0d8a5.md · JSON: https://rewindex.com/api/v1/changes/i01b541acd0d8a5 · Generated 2026-10-18T01:30:19.444Z