# ElevenLabs: Some ElevenAgents calls failed to start

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-18 23:32 UTC · Resolved: 2026-09-19 02:08 UTC · Duration: 2.6 h
- Updates: 5 · Affected components: Telephony, Telephony
- [Vendor status page: https://status.elevenlabs.io/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0](https://status.elevenlabs.io/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Summary

Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-19 00:34 UTC: We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- **monitoring** 2026-09-19 00:35 UTC: The calls are working now.
- **identified** 2026-09-19 00:48 UTC: We are still seeing some calls that are failing, our team is currently applying a new fix.
- **monitoring** 2026-09-19 00:56 UTC: We have released another fix, the error rate is now down.
- **resolved** 2026-09-19 02:08 UTC: The issue has been fully resolved and everything is functional again.

## Rewindex changes for this incident

- 2026-09-18 23:32 UTC: [Major incident: Some ElevenAgents calls failed to start](https://rewindex.com/change/i01b541acd0d8a5.md)


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0 · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M2VHBGDK805SSRGAEZ6Q6TF0 · Generated 2026-10-18T09:58:47.747Z