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Elastic Cloud: Access problems in eu-central-1

Impact: majorStatus: resolvedStarted Resolved (4.2 h)1 updateSource: status.elastic.co (opens in new tab)

Timeline of updates

  1. resolved

    We have established that connectivity to our Frankfurt eu-central-1 region has been restored - all customers should have full access and functionality at this time. This outage resulted from a misconfiguration of a code feature-flag which caused a core traffic routing service to become overwhelmed during a routine release cycle. Once identified, we were able to quickly re-deploy the code with the correct configuration. This incident is now resolved. Thank you for your patience as we investigated and resolved this issue.

From Elastic Cloud’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.elastic.co (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON