# Elastic Cloud: Access problems in eu-central-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-25 10:41 UTC · Resolved: 2019-04-25 14:53 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/r5xglvqy0b0z](https://status.elastic.co/incidents/r5xglvqy0b0z)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2019-04-25 14:53 UTC: We have established that connectivity to our Frankfurt eu-central-1 region has been restored - all customers should have full access and functionality at this time. This outage resulted from a misconfiguration of a code feature-flag which caused a core traffic routing service to become overwhelmed during a routine release cycle. Once identified, we were able to quickly re-deploy the code with the correct configuration. This incident is now resolved. Thank you for your patience as we investigated and resolved this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/r5xglvqy0b0z · Markdown: https://rewindex.com/company/elastic-cloud/incidents/r5xglvqy0b0z.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/r5xglvqy0b0z · Generated 2026-10-18T12:36:27.816Z