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Elastic Cloud: Synthetics service may not run on schedule (us-east-4)
Elastic Cloud reported a major Synthetics degradation in us-east-4: some customer monitor jobs may not have run on schedule. The incident started at 2026-04-06 17:58 UTC and was resolved at 2026-04-06 20:43 UTC, lasting 2 h 45 min; Elastic stated the issue was fixed with no further customer impact.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.
- identified
We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.
- resolved
Issue has been fixed and there should be no more customer impact
Rewindex changes for this incident
- Major incident: Synthetics service may not run on schedule (us-east-4) 2026-04-06 17:58 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON