# Elastic Cloud: Synthetics service may not run on schedule (us-east-4)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-06 17:58 UTC · Resolved: 2026-04-06 20:43 UTC · Duration: 2.8 h
- Updates: 3
- [Vendor status page: https://stspg.io/mq1zxhymc8nn](https://stspg.io/mq1zxhymc8nn)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major Synthetics degradation in us-east-4: some customer monitor jobs may not have run on schedule. The incident started at 2026-04-06 17:58 UTC and was resolved at 2026-04-06 20:43 UTC, lasting 2 h 45 min; Elastic stated the issue was fixed with no further customer impact. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-06 17:58 UTC: We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.
- **identified** 2026-04-06 19:16 UTC: We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.
- **resolved** 2026-04-06 20:43 UTC: Issue has been fixed and there should be no more customer impact

## Rewindex changes for this incident

- 2026-04-06 17:58 UTC: [Major incident: Synthetics service may not run on schedule (us-east-4)](https://rewindex.com/change/i8e51344cc4002a.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/59jkqrw03vn5 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/59jkqrw03vn5.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/59jkqrw03vn5 · Generated 2026-10-18T11:38:48.568Z