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Elastic Cloud: Past Due Invoice Emails Incorrectly Sent

Timeline of updates

1. resolved2025-05-02 20:04 UTC

   We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their April 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.

From Elastic Cloud’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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