# Elastic Cloud: Past Due Invoice Emails Incorrectly Sent

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-02 09:16 UTC · Resolved: 2025-05-02 20:04 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/48vgqd5dc3mk](https://status.elastic.co/incidents/48vgqd5dc3mk)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2025-05-02 20:04 UTC: We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their April 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/48vgqd5dc3mk · Markdown: https://rewindex.com/company/elastic-cloud/incidents/48vgqd5dc3mk.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/48vgqd5dc3mk · Generated 2026-10-18T10:29:18.662Z