Companies / Dynatrace / incidents

Dynatrace: Data processing disruption on GCP US-East deployment

Impact: majorStatus: resolvedStarted Resolved (7.4 h)5 updatesSource: dynatrace.status.io (opens in new tab)

Affected components: Dynatrace Product

Timeline of updates

  1. investigating

    We are investigating an issue affecting environments on GCP in the US-East region. Customers may experience delays in data ingestion or issues with data processing. We are working to restore normal processing as quickly as possible. We will provide another update by 3:30 PM UTC, or sooner if further information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  2. investigating

    We are investigating an issue affecting services in the GCP US-East region. Customers may currently experience delayed telemetry data ingestion. As a result, some telemetry may not be fully reflected in Dynatrace services, which may lead to gaps in dashboards, delayed problem detection, or event-based workflows not executing as expected. We are working to restore normal processing as quickly as possible and will provide another update by 4:00 PM UTC, or sooner if further information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  3. monitoring

    The issue affecting services in the GCP US-East region has been mitigated. The root cause points to a service disruption on our cloud provider’s side, which has since subsided. Telemetry ingestion has recovered, and delayed log data is now being processed. Customers should begin to see recovery across related Dynatrace services as processing continues to stabilize. Our teams are monitoring for continued stability and will provide another update by 6:00 PM UTC, or sooner if further information becomes available. We apologize for the disruption and appreciate your continued patience as recovery progresses.

  4. monitoring

    We continue to see positive progress following the mitigation of the service disruption affecting the GCP US-East region.  Telemetry ingestion has recovered, and delayed log data is processing as expected, with related Dynatrace services continuing to stabilize. Our teams will remain actively engaged and continue monitoring to confirm sustained stability. We will provide another update by 9:00PM UTC, or sooner if there are any material changes.  We appreciate your continued patience and partnership as recovery progresses.

  5. resolved

    Our cloud provider has confirmed that the service disruption affecting the GCP US-East region has been fully resolved. Telemetry ingestion has recovered, delayed log data has processed as expected, and related Dynatrace services are now stable. Our team has also validated sustained stability across the impacted services.  We appreciate your patience while we resolved this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on dynatrace.status.io (opens in new tab). Dynatrace profile · Recent Dynatrace incidents · Markdown · JSON