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Dropbox Sign: Sign may be unavailable for some users

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxCore - Receive faxesReceive faxesAPI - API callbacks from Dropbox SignAPI callbacks from Dropbox SignWeb - Form filling through Dropbox FormsFax sending through Dropbox FaxWeb - Fax sending through Dropbox FaxAPI - API callbacks from Dropbox FormsCore - Send signature requestsSend signature requestsEmbedded signing through Dropbox SignWeb - Embedded signing through Dropbox SignCore - Finished document deliveryFinished document deliveryCore - Form sending through Dropbox Forms

Timeline of updates

1. investigating2025-05-01 21:54 UTC

   Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

2. investigating2025-05-01 22:38 UTC

   We are continuing to investigate this issue.

3. identified2025-05-02 01:29 UTC

   The issue has been identified and a fix is being implemented.

4. resolved2025-05-02 02:11 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON