# Dropbox Sign: Sign may be unavailable for some users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-01 21:54 UTC · Resolved: 2025-05-02 02:11 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, Core - Receive faxes, Receive faxes, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Web - Form filling through Dropbox Forms, Fax sending through Dropbox Fax, Web - Fax sending through Dropbox Fax, API - API callbacks from Dropbox Forms, Core - Send signature requests, Send signature requests, Embedded signing through Dropbox Sign, Web - Embedded signing through Dropbox Sign, Core - Finished document delivery, Finished document delivery, Core - Form sending through Dropbox Forms
- [Vendor status page: https://stspg.io/0fsc11r49zkh](https://stspg.io/0fsc11r49zkh)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2025-05-01 21:54 UTC: Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
- **investigating** 2025-05-01 22:38 UTC: We are continuing to investigate this issue.
- **identified** 2025-05-02 01:29 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-05-02 02:11 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/qbm6xpdq2rv6 · Markdown: https://rewindex.com/company/dropbox-sign/incidents/qbm6xpdq2rv6.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/qbm6xpdq2rv6 · Generated 2026-10-18T09:46:04.088Z