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Dropbox Sign: There's an increase in error during signing.

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxCore - Send signature requestsSend signature requests

Timeline of updates

1. investigating2023-09-15 20:59 UTC

   We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.

2. monitoring2023-09-15 22:20 UTC

   We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.

3. monitoring2023-09-15 22:20 UTC

   We are continuing to monitor for any further issues.

4. resolved2023-09-15 23:40 UTC

   Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON