# Dropbox Sign: There's an increase in error during signing.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-15 20:59 UTC · Resolved: 2023-09-15 23:40 UTC · Duration: 2.7 h
- Updates: 4 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, Core - Send signature requests, Send signature requests
- [Vendor status page: https://stspg.io/f3lr793jsdg5](https://stspg.io/f3lr793jsdg5)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-09-15 20:59 UTC: We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- **monitoring** 2023-09-15 22:20 UTC: We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.
- **monitoring** 2023-09-15 22:20 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-09-15 23:40 UTC: Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/j3vbn2mnpwdg · Markdown: https://rewindex.com/company/dropbox-sign/incidents/j3vbn2mnpwdg.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/j3vbn2mnpwdg · Generated 2026-10-18T09:53:14.260Z