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Dropbox Sign: We are currently investigating performance problems with our API endpoints

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxAPI - API callbacks from Dropbox SignAPI callbacks from Dropbox SignCore - Send signature requestsSend signature requestsCore - Finished document deliveryFinished document delivery

Timeline of updates

1. investigating2025-08-04 11:43 UTC

   We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

2. investigating2025-08-04 13:36 UTC

   We are continuing to investigate this issue.

3. monitoring2025-08-04 14:53 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-08-04 16:13 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON