# Dropbox Sign: We are currently investigating performance problems with our API endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-04 11:43 UTC · Resolved: 2025-08-04 16:13 UTC · Duration: 4.5 h
- Updates: 4 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Core - Send signature requests, Send signature requests, Core - Finished document delivery, Finished document delivery
- [Vendor status page: https://stspg.io/ntc9fdbx6605](https://stspg.io/ntc9fdbx6605)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2025-08-04 11:43 UTC: We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.
- **investigating** 2025-08-04 13:36 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-08-04 14:53 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-04 16:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/hlf6fghp1h8b · Markdown: https://rewindex.com/company/dropbox-sign/incidents/hlf6fghp1h8b.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/hlf6fghp1h8b · Generated 2026-10-18T09:46:11.462Z