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Dropbox Sign: We are having performance problems with our API endpoints

Affected components: API - API callbacks from Dropbox SignAPI callbacks from Dropbox Sign

Timeline of updates

1. investigating2023-05-30 20:01 UTC

   We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

2. investigating2023-05-30 23:38 UTC

   We are continuing to investigate this issue. Thank you for your patience.

3. investigating2023-05-31 15:42 UTC

   We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.

4. identified2023-05-31 17:40 UTC

   We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.

5. monitoring2023-05-31 22:12 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring2023-06-01 14:32 UTC

   We are continuing to monitor for any further issues.

7. resolved2023-06-01 16:00 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON