# Dropbox Sign: We are having performance problems with our API endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-30 20:01 UTC · Resolved: 2023-06-01 16:00 UTC · Duration: 44 h
- Updates: 7 · Affected components: API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign
- [Vendor status page: https://stspg.io/hwx15gz79qx9](https://stspg.io/hwx15gz79qx9)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-05-30 20:01 UTC: We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.
- **investigating** 2023-05-30 23:38 UTC: We are continuing to investigate this issue. Thank you for your patience.
- **investigating** 2023-05-31 15:42 UTC: We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.
- **identified** 2023-05-31 17:40 UTC: We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.
- **monitoring** 2023-05-31 22:12 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2023-06-01 14:32 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-06-01 16:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/f1zzzx4n93fc · Markdown: https://rewindex.com/company/dropbox-sign/incidents/f1zzzx4n93fc.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/f1zzzx4n93fc · Generated 2026-10-18T10:40:28.721Z