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Dropbox Sign: Signature requests experiencing misplaced/missing fields and signatures

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and Fax

Timeline of updates

1. investigating2023-09-14 01:09 UTC

   We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.

2. investigating2023-09-14 01:41 UTC

   We are continuing to investigate the issue.

3. investigating2023-09-14 02:10 UTC

   We are continuing to investigate and will reach out with another update shortly.

4. investigating2023-09-14 03:27 UTC

   Investigation still in progress. Thanks for your patience.

5. investigating2023-09-14 05:54 UTC

   Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.

6. investigating2023-09-14 15:32 UTC

   We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.

7. monitoring2023-09-14 18:31 UTC

   A fix has been implemented and we are monitoring the results.

8. resolved2023-09-15 00:47 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON